Director - Claims

Ready to Lead Enterprise Claims Management?

Join CRST as a Director - Claims and take ownership of a high-impact, enterprise-wide claims management function that protects our people, assets, and reputation. If you're a decisive leader with claims expertise and financial acumen, this role offers the opportunity to lead with impact.

How You’ll Work

• Location: Onsite in Cedar Rapids, IA (201 1st St SE, #500, Cedar Rapids, IA 52401)
• Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process
• Bonus: Eligible for performance-based bonus programs
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts
• Additional Compensation: Total compensation may also include other forms of pay such as discretionary incentives as applicable

About the Role
CRST’s Risk function plays a critical role in protecting the company’s financial stability, operational continuity, and reputation. As claims complexity increases, strong leadership, financial rigor, and disciplined execution are essential.

As Director - Claims, you’ll provide senior leadership across multiple claim types, actively oversee complex and high-exposure claims, and lead other claims personnel. You’ll partner closely with Legal, Risk, and executive leadership to improve outcomes, control costs, and ensure consistent, compliant claims handling across the enterprise.

What You’ll Do

• Lead and actively oversee enterprise claims management across multiple exposures, including cargo liability, workers’ compensation, and subrogation recoveries
• Own and manage significant claims-related financial exposure, including reserves, settlement authority, recovery efforts, and long-term cost mitigation strategies
• Serve as the accountable owner for third-party administrator and outside counsel performance, including reserving discipline, litigation strategy, financial outcomes, and service-level execution
• Build, lead, and develop a high-performing claims team with clear accountability and strong execution
• Ensure compliance with federal and state regulations, internal policies, and claims-handling best practices
• Partner cross-functionally with Legal, Safety, Operations, Finance, and HR to reduce risk and improve claims outcomes
• Drive operational rigor, reporting discipline, and data-informed decision-making across the claims function

Required Qualifications

• Leadership experience overseeing multi-line claims operations
• Demonstrated success owning performance, financial outcomes, and reserving discipline in claims environments
• Proven ownership of significant claims-related financial exposure, including reserve adequacy, settlement authority, and cost mitigation strategies
• Proven people leadership experience across managers, supervisors, and professional staff
• Ability to work onsite in Cedar Rapids, IA

Preferred Qualifications

• Four-year degree or applicable work experience with demonstrated success
• Experience in transportation or other claims-intensive industries such as insurance, third-party administration, construction, retail, or hospitality
• Legal background or prior experience working closely with legal teams

Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on safety, integrity, and delivering on our commitments. Our leaders play a critical role in shaping how we protect the business, develop talent, and scale responsibly.

At CRST, you’ll lead with influence and impact, backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.