BDC Administrator

Dealership :

L0215 Lithia Kia of Anchorage

Lithia KIA of Anchorage

Service BDC Administrator

Kick off the New Year with a fresh start!

We are seeking an experienced and highly organized  Service BDC Administrator  to support our Service Business Development Center. This role manages customer communication and follow-up for service customers , supporting the dealership’s Service Department while ensuring an exceptional customer experience.

The BDC Administrator plays a key role in strengthening customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term customer retention. The ideal candidate is professional, customer-focused, detail-oriented, and brings  2 + years of experience  in reception, office administration, and customer service.

Responsibilities

Serve as the first point of contact for customers via phone, email, and in person

Manage high call volumes and accurately route calls

Schedule and confirm service appointments

Maintain and update customer records

Follow up with customers to support appointment attendance and retention efforts

Provide administrative and operational support to the Service BDC teams

Assist with reporting, data entry, and document management

Coordinate communication between departments to ensure customer needs are met

Maintain a clean, organized, and professional front office environment

Address customer inquiries and concerns with professionalism and efficiency

Qualifications

Minimum  2 years of experience  in reception, office administration, and customer service (phone and in-person)

Strong verbal and written communication skills

Excellent organizational, multitasking, and time-management abilities

Proficiency with computers, email, and Microsoft Office

Professional appearance and demeanor

Ability to thrive in a fast-paced, customer-focused environment

Strong attention to detail and follow-through

We offer best in class industry benefits :

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.