Sally Field Education Intern

Job Description

Field Education Intern - AI & Learning Technology

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

Location: Hybrid | Monday, Tuesday, Wednesday at the Sally Beauty Support Center, Legacy West (Plano, TX); Remote Thursday or Friday

The Field Education Intern will support the development, deployment, and optimization of field education programs and content with a focus on leveraging AI technology to enhance learning effectiveness, associate engagement, and customer experience. This internship provides hands-on exposure to modern learning strategies, AI-powered tools, and field execution to support our new Sally Ignited brand direction while partnering closely with education, operations, and cross-functional teams with an ability to impact customer centricity.

This role is ideal for a candidate interested in learning & development, retail education, instructional design, and emerging AI technologies.

To apply you must meet these guidelines/requirements:

• This is a hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX.
• This position is not eligible for immigration sponsorship.
• Housing, relocation, and transportation assistance are not provided.
• Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.

Responsibilities

AI & Learning Technology Support

• Assist in the integration of AI tools into field education and training content (e.g., AI-driven micro-learning, content recommendations, knowledge checks)
  • Bring innovation and content creation of project work through an AI lens
• Support testing, feedback collection, and optimization of AI-enabled learning platforms and tools to include Genially and potential new digital frontline employee experience platform
• Analyze learning engagement data and AI insights to identify trends, opportunities, and improvements for the learner

Field Education & Content Development

• Help create and update training materials, micro-learning modules, job aids, and field-ready education tools and resources
• Support the alignment of education content to business priorities, driving sales plan, and delivering strong customer experience objectives
• Assist in maintaining learning content accuracy, relevance, and consistency across educational platforms

Field & Cross-Functional Collaboration

• Partner with field leaders, subject matter experts, and cross-functional teams to support education initiatives in partnership with the Sr Mgr of Education Programs
• Assist with coordination of field rollouts and learning campaigns
• Participate in store visits, virtual sessions, or field observations (as applicable) to understand learning in action

Measurement & Continuous Improvement

• Track training completion, engagement, and effectiveness metrics
• Support reporting and summaries that communicate learning impact and insights to stakeholders
• Contribute ideas for improving learning experiences using innovation, technology, and best practices with a heavy influence of the use of AI in the learning environment

Competencies & attributes

Required

• Currently pursuing a degree in Learning & Development, Instructional Design, Business, Technology, Data Analytics, or a related field
• Strong interest and proven capabilities in AI technology and its application in learning, retail store education, or workforce development
• Strong communication, organization, and collaboration skills
• Comfortable and confident working with digital tools, learning platforms, and data

Preferred

• Proficient with AI tools, retail education/training, or micro-learning platforms
• Experience with content creation, presentations, and basic data analysis
• Interest in retail, field operations, or customer experience education
• Ability to balance multiple projects in a fast-paced environment

What You'll Gain

• Hands-on experience integrating AI into real-world field education programs
• Exposure to learning strategy, field execution, and cross-functional collaboration
• Development of professional skills in instructional design, data-driven learning, and emerging technology/methodologies
• Mentorship from experienced education and learning leaders

Working conditions & physical requirements

Location: Hybrid | Monday, Tuesday, Wednesday at the Sally Beauty Support Center, Legacy West (Plano, TX); Remote Thursday or Friday

The typical working environment is in the support center office, and the work is sedentary. Typically, the associate may sit comfortably to do the job. However, some tasks and activities may be walking, standing, bending, carrying light items such as papers, files, books, and small parts, driving an automobile to a store location, etc. These activities are not frequent and do not require significant physical demands to perform the work.

While involving everyday risks or discomforts, the work environment is designed with standard safety precautions. These precautions, typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles, include using safe work practices with office equipment, avoiding trips and falls, observing fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated, ensuring the safety and comfort of our associates.