IT Specialist

Since starting business nearly two decades ago, IOC Company, L.L.C., has built our services on a foundation of safety, quality, and productivity. Maintaining that commitment has meant bringing on qualified, dedicated professionals equally committed to providing best-in-class services. If you are hard-working, serious about safety, and ready to do your part in support of a team, you just might be a great fit here at IOC Company, L.L.C.

Key Responsibilities

End-User & Desktop Support

• Provide Tier-1 and Tier-2 technical support for IOC employees
• Troubleshoot hardware, software, and connectivity issues in person and remotely
• Support desktops, laptops, mobile devices, and peripherals
• Configure and troubleshoot printers and multifunction devices
• Maintain accurate ticket documentation and timely resolution of support requests
• Deliver professional, courteous, and responsive customer service

User Account & Access Management

• Create, modify, and disable user accounts under established procedures for:
  • Microsoft 365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • QuickBooks
  • Adobe and other business applications
• Assign and remove user permissions based on role, department, and approval
• Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
• Ensure account changes follow company policies and security standards
• Escalate access or permission concerns to the IT Director as needed

Systems & Application Support (Under IT Director Guidance)

• Assist with administration and maintenance of:
  • Windows Server environments
  • Virtual machines in a Hyper-V environment
  • Active Directory users and groups
• Support business applications, updates, and user access
• Deploy virtual machines and system resources from established templates
• Perform routine system checks and report findings or concerns to the IT Director
• Participate in infrastructure and application projects while learning IOC standards and best practices

Networking & Connectivity Support

• Assist with troubleshooting LAN/WAN connectivity issues
• Support UniFi networking equipment after initial configuration and design
• Assist with monitoring and troubleshooting:
  • Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links
  • Site-to-site VPN connectivity
  • Remote connectivity solutions such as Starlink
• Escalate complex networking or design-level issues to the IT Director as appropriate

Collaboration, Documentation & Growth

• Work closely with the IT Director on higher-level technical duties and initiatives
• Contribute to infrastructure, networking, and application-related projects without full ownership
• Create and maintain technical documentation, SOPs, and basic diagrams
• Communicate technical information clearly to non-technical users
• Demonstrate initiative, professionalism, and a willingness to learn new technologies
• Support continuous improvement of IT processes and workflows
• Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role

Preferred Skills & Experience

• Experience supporting or administering:
  • Microsoft 365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • QuickBooks
  • Adobe licensing and user management
• Exposure to:
  • Windows Server environments
  • Hyper-V virtual machine deployment
  • Active Directory administration
  • Intune device management
  • UniFi networking environments
  • VPN connectivity troubleshooting
  • Wireless bridge technologies (PtP / PtMP)
  • Starlink or other non-traditional WAN connections
• PowerShell familiarity
• CompTIA A+, Network+, or similar certifications
• Experience supporting field-based, construction, or industrial environments

Reporting & Supervision

• Reports directly to the IT Director
• Works collaboratively on systems, networking, and application support
• Does not have full ownership of enterprise platforms
• No direct reports

Position Requirements

• Associate degree or equivalent combination of education and relevant experience
• Minimum 5 years of hands-on IT support experience in an enterprise or business environment
• Experience supporting Windows client operating systems
• Demonstrated experience with user account creation and access management
• Working knowledge of Windows Server, virtualization, and networking concepts
• Experience supporting enterprise business applications
• Experience using IT ticketing systems and documenting work
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent interpersonal and customer service skills
• Valid Texas Driver License
• Willingness to travel to IOC locations as required (up to ~45%)
• Ability to work occasional nights or weekends for maintenance or urgent issues
• Ability to meet physical and safety requirements of the role
• Ability to read, write, and understand safety regulations applicable to IOC operations
• Must be able to successfully pass all required pre-employment screenings, including drug testing

Equal Opportunity Employer

IOC Company, L.L.C. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, military service, or any other characteristic protected by applicable law.

If you have questions or concerns regarding equal employment opportunities, please contact HR@ioccompany.com.

PLEASE APPLY AT OUR COMPANY PORTAL HERE

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