Marketing Specialist I / Credit Bureau Reporting Remediation Specialist

Job title : Credit Bureau Reporting Remediation Specialist

Location : Any US; slight preference to EST / CST

Duration : 12 months; with possible extensions

MUST HAVE : The ability to perform Root Cause Analysis will be critical to review an issue, determine if root cause is accurate and if the customer impact has been resolved before starting the remediation.

Responsibilities : Research and understand the requirements for accurate bureau reporting while balancing the systemic nuances within multiple Systems of Record (SOR).

This role is responsible for assisting Functional Remediation Specialists with the following critical knowledge :

Understanding and application of guidance from the Credit Reporting Resource Guide

How accounts flow from account# to account# within the lifecycle from acquisition to end of life

Find, read, and understand the fields and data in our SOR and data warehouses, particularly the fields used to create bureau reporting

Assist in identifying accounts in scope for bureau remediation concerns

Perform pre-and-post remediation validation

Perform Root Cause Analysis (RCA) to :

o Determine if accounts are still systemically reporting

o Determine why accounts may not have been updated as expected

o Determine how and when to update the systems for accuracy in reporting

o Determine when a flat file is needed and how to send a flat file to the bureaus

o Review rejected accounts from remediations and determine if additional actions are necessary

Create Audit-ready documentation for all steps along the way

Create and update job aids updated for newly identified process nuances or process changes as applicable

Qualifications :

3+ years strong working knowledge of the Client, Vision+ and / or DM (Debt Manager - recovery / collections) system

5+ years previous work in credit bureau disputes

Skills that are a plus but not a requirement include :

Cross functional background

Previous work in fraud

Knowledge of ACQA system

Knowledge of Client Query tool (ODS)

Root Cause Analysis skills