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Branch Technical Manager
Branch Technical ManagerPacific Office Automation • Phoenix, Arizona, US
Branch Technical Manager

Branch Technical Manager

Pacific Office Automation • Phoenix, Arizona, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Position

One of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices.

Essential Job Duties

  • Oversee Mechanical, Network, and Managed IT Technicians
  • Coordinating the field, shop and Dispatch / Customer Care activities within the branch
  • Maintain all profit that is comparable to industry benchmarks
  • Focus on high levels of customer retention, award winning service, and managing a budget

Qualifications

  • 3-5 years experience in copier / printer repair industry
  • Prior experience managing 15 - 20+ service employees
  • Minimum 3 years’ experience in a service management role
  • Demonstrative ability to recruit, motivate and train our technical force
  • Evaluate cost of operation and establish work assignment benchmarks
  • Strong start to finish management skills
  • Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
  • Self-starter with strong problem-solving abilities
  • Ability to set compensation structure standard with the industry
  • Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
  • Ability to manage approximately 30+ technical staff individuals and hold accountable : territory integrity, response time, daily calls and incompletes at acceptable ranges.

    • Benefits

  • Competitive Salary and Bonus Program
  • Advancement and growth into leadership roles
  • Team-player environment
  • Company Vehicle Program
  • Medical / Dental / Vision / Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA / HSA programs
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