Vice President of Operations

Description:

Nexus Family Healing is looking to hire a Vice President of Operations to join our leadership team!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

• Full-time Hybrid from Minnesota opportunity
• Frequent travel (50%) to Nexus Family Healing Agencies
• Starting salary range: $175,000-$190,000 yearly

Nexus’ Comprehensive Benefits Include:

• Five weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: Our Vice President of Operations provides high-level strategic leadership and operational oversight to our specific Nexus agencies. Our Vice President of Operations will work closely with agency Executive Directors, and develops executes strategies that advance organizational goals, drive innovation, and ensure service excellence. The VP of Operations maintains deep knowledge of each agency’s programs, operations, and performance metrics, ensuring alignment with Nexus’s clinical and operational priorities. This position is accountable for fostering a culture of accountability, continuous improvement, and fiscal responsibility.

Primary responsibilities:

Executive Director Oversight & Leadership

• Establishes a healthy organizational culture by role-modeling and reinforcing the organization’s values; builds relationships that maintain professionalism, trust, respect, and positive regard.
• Directs and oversees the general functioning and excellence of all Nexus core services to include residential treatment and foster care, as well as related ancillary services
• Provides direct supervision of Executive Directors and creates opportunities for professional growth, development, and learning; drives performance accountability among agency leadership encouraging the development of future leaders.
• Holds Executive Directors accountable for achieving revenue targets (census and billable services), meeting strategic initiative milestones, and delivering measurable outcomes; ensures alignment with organizational priorities and timely execution of operational goals.
• Interacts with, includes, and respects individuals from diverse backgrounds and promotes and supports the principles of diversity throughout the organization; treats all individuals with dignity and respect while exhibiting compassion.

Operational Collaboration, Integration & Planning

• Actively participate in strategic planning to develop relevant, measurable goals aligned with the organization’s vision and mission.
• Demonstrate strong fiscal understanding; hold Executive Directors accountable for sound budgeting, responding to forecasts, and achieving financial targets; proactively facilitate adjustments to improve efficiency and sustainability.
• Participate in recruiting, selection, and training of agency leadership, consultants, and partners; engage staff in planning, decision-making, and process improvement.
• Foster a culture of philanthropy, community involvement, advocacy, and partnership; ensure agency-level community presence and represent Nexus at key events and conferences.
• Collaborates with other departments to establish and implement Nexus Home Office-led initiatives; proactively informs and educates Executive Directors on when and how to engage with Home Office teams, ensuring they understand relevant procedures, expectations, and points of contact.
• Supports the implementation and alignment of clinical and treatment models across Nexus services by reinforcing evidence-informed and outcome driven practices; collaborates with agency leaders to ensure operational structures and strategies effectively enable a culture of clinical excellence.
• Communicate effectively in oral and written form; facilitate open dialogue and clearly define performance expectations. .

Operational Risk Mitigation, Safety & Compliance

• Collaborate with Executive Directors to produce timely, meaningful reports on employee experience, safety, outcomes, and environmental factors; ensure data is actionable and aligned with organizational priorities.
• Partner with Executive Directors to develop operational procedures that identify, report, and manage client and employee risk; establish protocols for continuous improvement and learning.
• Lead efforts to meet and exceed expectations for licensing, accreditation, contracts, and grants; assess compliance readiness and drive continuous improvement.
• Work with Executive Directors to expand services, foster innovation, and identify strategic business development opportunities; integrate operational and clinical practices for sustainability.
• Support agency growth initiatives, including expansion, mergers, affiliations, and new program development; approve project lead assignments for successful execution.
• Assume leadership assignments unique to Home Office leaders; participate in agency and Home Office activities and assume duties of COO or other leaders as needed.

Philanthropic and Community Stewardship

• Help Executive Directors build community partnerships and lead effective board/advisory meetings.
• Assist in leading effective board meetings or advisory meetings as applicable and attend external meetings of importance with the Executive Director.
• Identify fundraising goals and opportunities; approve strategic use of funds and grants.
• Approve strategic projects for the use of fundraising dollars and the application of or use of grants.
• Approve external community events to support, and external leadership opportunities for Executive Director to engage.

Requirements:

Required Education and Licensure:

• Master’s degree in Business Administration, Healthcare Administration, or other Clinical/Human Services related field with licensing preferred
• Minimum of 3 years of experience directly operating a youth residential treatment facility or a mental health inpatient related program
• Minimum of 10 years of experience working in organizations serving children/adolescents and families
• Minimum of 8 years in the mental health, behavioral health or healthcare environment
• Minimum of 5 years in upper management positions with demonstrated expertise in operational, program, and clinical management
• Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements
• Must successfully pass a DHS criminal background check

Preferred Education and Experience:

• Applicable licensure in a human service or clinical related field preferred
• Business/leadership development certificate preferred
• 10+ years operational leadership experience in a mental health related field

Travel Requirement:

• Travel up to 50 percent of the time required via air and ground transportation

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!

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