Associate Program Director, Military Families Program and Engagement - Tampa YMCA

Under the supervision of the Director of Youth Health and Wellness, the Associate Director will be responsible for all aspects of implementation, delivery, and reporting of Operation Hero and Strong Families, and engagement / retention of Veterans and Military families and any future programs / grants assigned. The associate director will serve as the community advocate and face of the program, visiting each site periodically and spending up to 25% of time directly leading the program. The director will hire, train and manage part time staff at all sites, including instructors and community health workers, manage the budget and grant funds for the program, interact with the families and site directors, market the program and collect / report all program outcomes for grantor and all stakeholders.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Member Services and Engagement

• Build relationships with the military families, responding to emails, calls, concerns and follow up with survey comments.
• Engage military members in YMCA programs and activities and train CHW to navigate converting participants to self-paid Military memberships.
• Build a team with the staff through training, development, and positive culture, thereby empowering staff to provide the best experience for children and parents.
• Assist families and sites with enrollment in the program and meet requirements of program participation.
• Track and assess participation in the program at all locations to ensure the highest level of engagement of military families.
• Manage and coach staff directly onsite to ensure staff are providing the highest quality program with the best customer service.
• Deliver the best quality program possible by evaluating the program and its curriculum as it unfolds and improving upon it.
• Recruit military families to be part of the program.
• Screen families for readiness to participate.
• Collaborate with military-rich organizations as feeders for recruitment.

Operations

Safety and Risk Management

Education / Experience Required :

Certifications / Trainings Required :

Additional certifications as required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to :