Supervisor Network Support - IT Network Operations

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

Preferred work location is Akron, OH

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

ACCOUNTABILITY OBJECTIVE

Reporting to the Manager, Field Support Services, this position supervises a technical team with a focus on all aspects of work associated with the installation, maintenance, repair, testing and configuration of Information Technology equipment that supports the operation of the transmission and distribution system. Equipment types include network devices, Remote Terminal Units, power line carrier, remote controlled switches, telecommunication circuits, two-way radios, mobile computing, and other devices. The supervisor also manages the performance, administration, support, and day to day operations of the team.

The successful candidate will have hands-on knowledge of and/or provide guidance for:

• Demonstrate a solid commitment to all aspects of safety and hold team accountable to uphold the same commitment.

• Direct and supervise employees engaged in activities including the installation, maintenance, testing, troubleshooting and repair of network devices, Remote Terminal Units, telecommunication circuits, two-way radios, mobile computing, and other devices.

• Coordinate closely with Operating Companies, FirstEnergy Transmission and Distribution support groups, and external entities, FirstEnergy Cyber Security, Security Technologies, and Real Time Operations (RTO) teams to ensure that objectives are accomplished by following FirstEnergy policies and sound security practices.

• Coordinate work with other departments and scheduling construction, maintenance, repair, or test work.

• Manage the schedule and work assigned to individuals on the team.

• Monitor the activities of employees and enforcing conformance to established work practices and methods, (according to Preferred Practices Manual, Accident Prevention Handbook, Safety Specifications and Construction Standards).

• Counsel employees, recommending corrective actions required to meet performance standards and acknowledging good work and work habits.

• Implement instruction and training of employees in the established work practices and methods utilized throughout the department.

• Administer company and regional absenteeism management program, regional safety plan, tasks related to time off requests, time sheets, and purchasing cards.

• Keep abreast of industry-accepted, evolving and developing IT and Telecommunications technologies.

• Provide support for communications and computer equipment by receiving, resolving, documenting, and following up on trouble calls and requests for assistance.

• Provide leadership to team through championing process improvement and mentoring team members.

• Accountable to ensure team performs NERC (e.g., CIP, PRC-005) compliance related activities, such as equipment maintenance, inspections, and change management.

• Champion compliance for all responsible equipment and maintains strong relationships across IT, FirstEnergy Transmission and Distribution support groups, and corporate compliance teams to ensure proper application of regulatory requirements to the responsible environment.

• Ensure team supports planned projects and maintains scope, schedule, and budget.

• Provide assistance during emergencies and storm-related restoration.

• Respond to after-hours support calls, ensure team follows and supports on-call procedure, and travel overnight as required.

• Other duties and responsibilities as assigned.

REQUIREMENTS

1. Bachelor or Associates Degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, Electronic or related field, or at least 5-8 years of work experience in a network communication/equipment field.

2. Some supervisory experience preferred.

3. Knowledge of field area networks and SCADA communications.

4. Knowledge of regulatory compliance requirements impacting substation and field area equipment.

5. Demonstrated proficiency with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), SAP, and various industry-standard telecommunications Network Management Systems.

6. Ability to coach, mentor, engage and inspire people to excel in their roles.

7. Knowledge of project management concepts and tools.

8. Ability to manage, organize and prioritize work, while maintaining strong attention to detail.

9. Knowledge of environmental support systems for these various technology platforms (e.g., HVAC, AC/DC power systems, batteries, generators, etc.)

10. Knowledge of building business cases for projects and project management (from conception to execution).

11. Strong interpersonal, communications, presentation, training, and mentoring skills.

12. Solid knowledge of FirstEnergy business units, to enable effective prioritization of work based on business need.

13. Possess a valid driver's license.

14. Be self-motivated with a questioning attitude to continue to learn, produce results, and develop and maintain relationships.

15. Ability to work effectively with engineering and management personnel, along with interfacing and working cooperatively with customers, contractors, and the public in a professional and courteous manner. Must meet customer needs and foster good working relationships.

16. Demonstrated experience in creating and/or interpreting engineering drawings, electrical schematics, equipment manuals, instruction manuals and procedures to develop accurate work plans.

17. Effective leadership skills to communicate with and direct work of others to ensure safety and produce satisfactory work results.

18. Must be able to work in known and unknown environments and be able to travel over developed and undeveloped terrain.

PRINCIPAL ACCOUNTABILITIES

1. Provides daily supervision and guidance to the team, including bargaining and non-bargaining members.

2. Ensures high level of reliability and availability of the supported systems.

3. Manages the expectations of FirstEnergy business units.

4. Directs personnel actions in accordance with the company’s guidelines and procedures. Performs performance appraisals. Develops cohesive and effective teams. Clearly communicates priorities & expectations to the staff.

5. Ensures that change management procedures are properly followed.

6. Mentors & coaches staff on work related issues.

7. Executes work to assure on-scope, on-schedule, and on-budget performance.

8. Champions FirstEnergy’s Core Values & Behaviors, through coaching and by personal example.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team