Dry Cleaner CSR Tagger & Receiver

Job Description

Job Description

ORGANIZATIONAL BACKGROUND

Cooperative Laundry is a renowned commercial laundry provider that delivers exceptional laundry services to hotels in the Greater Central Texas regions. Our laundry solutions are built on innovation and quality, and we take great pride in ensuring our customers' satisfaction by utilizing top-of-the-line laundry equipment, mechanical systems, and laundry chemistry. In addition, our customized 2.0 software enables us to maintain oversight and monitor our operations, thereby guaranteeing seamless and reliable service delivery.

Based in San Marcos, TX, we have a dedicated team of working operators who are the driving force behind our success. As an equal opportunity employer, we foster a diverse and inclusive work environment and provide competitive compensation packages, leadership opportunities, and training programs to support the professional growth of our team members.

Joining our team offers a unique opportunity to contribute to our future success and the success of our customers. We welcome you to become a part of our dynamic organization and make a positive impact in the community we serve.

PURPOSE OF THE JOB

The ideal candidate will have a background in dry cleaning. The Customer Service Representative / Tagger & Receiver will be responsible for providing excellent service to customers, accurately receiving and tagging garments / items for cleaning, and assembling finished orders for release. This role bridges the customer interface and the production side of the facility to ensure smooth workflow and high customer satisfaction. Your role is crucial in providing exceptional service to our clients while contributing to the overall efficiency of our operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive and record customer orders, ensure customer information, services requested, and special instructions are entered correctly.
• Inspect garments / items as they arrive : verify customer name, count, condition, note stains, tears or special instructions.
• Tag garments / items with identification (ticket number, customer name, garment count) and input into the tracking / management system.
• Sort and categorize items by service type (dry clean, wet clean, wash & fold, special handling) and convey to appropriate production area.
• Ensure proper labeling of items to avoid mis-routing or lost orders.
• After cleaning / pressing, assemble garments / items (hangers, covers, garment bags, bundles) in accordance with facility standards.
• Verify the order is complete, matches the customer’s drop-off-ticket, and meets quality standards (no stains, correct number of items, properly finished).
• Prepare items for delivery : organize on racks, process hang tags, contact customers if there are any delay or issues.
• Process payments, issue receipts or invoices, answer routine questions about services, turnaround times, pricing, and policies.
• Resolve or escalate customer complaints or issues concerning lost items, damage, or service delays.
• Maintain a clean and organized work area, adhering to all safety and cleanliness guidelines.
• Collaborate with team members / management to meet daily production goals and quality benchmarks.

REQUIRED EDUCATION, KNOWLEDGE AND EXPERIENCE

PHYSICAL DEMANDS AND WORKING CONDITIONS

SCHEDULE HOURS