Love Encore Delivery Specialist

Job Description

Job Description

About Us

At Jim Keras Subaru, we take pride in delivering exceptional experiences to every Subaru owner. As part of the Subaru Love Promise, we’re committed to going above and beyond for our customers—even after they drive off the lot. Join our team and help new Subaru owners feel confident, informed, and excited about their vehicles!

Position Overview

As a Love Encore Delivery Specialist, you will be one of the dealership’s technology ambassadors and customer experience experts. You’ll provide personalized, one-on-one follow-up appointments for new Subaru owners, ensuring they fully understand and enjoy the advanced features and safety technologies in their vehicles.

Key Responsibilities

Schedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14–60 days post-purchase)

Demonstrate and explain Subaru technologies, including EyeSight®, STARLINK®, navigation, Bluetooth, and safety features

Personalize tutorials based on each customer’s needs and questions

Assist customers with smartphone integration, app setup, and vehicle customization

Provide ongoing support and serve as a technology resource for customers and dealership staff

Maintain up-to-date product knowledge and complete Subaru certification as required

Track completed appointments and ensure timely follow-up

Collaborate with sales and service teams to deliver a seamless ownership experience

Qualifications

Excellent communication and interpersonal skills

Passion for customer service and technology

Strong organizational skills and attention to detail

Ability to learn and explain vehicle features and digital tools

Previous automotive, tech support, or customer service experience preferred

Valid driver’s license and clean driving record

High school diploma or equivalent (college degree a plus)

What We Offer

Competitive hourly pay plus performance-based bonuses

Health, dental, and vision insurance

401(k)

Employee discounts on vehicles, service, and parts

Paid training and advancement opportunities

A supportive, team-oriented environment