Night Auditor (Full-Time) - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Position Summary

The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This overnight position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night.

Responsibilities

• Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay.
• Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Answering the telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring.)
• Coordinating solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
• Performing hotel accounting functions as directed including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Communicating with Management team and department heads on any defficiencies or issues found for the day.
• Keeping the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Learning the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly.
• Monitoring property security and respond to overnight guest needs.
• Helping set up breakfast area and ensure morning readiness.
• Completing and distributing required audit processes and reports.
• Serving as Manager-on-Duty for overnight shift. (Contacts hotel leadership when operational matters require additional insight and authority.)
• Following and processing proper cash/check/credit card/AR control procedures always using proper guidelines and security.
• Adjusting or correcting accounts as needed.
• Maintaining responsibility and proper security over cash and deposits at all time.
• Helping set up breakfast area and ensure morning readiness.
• Performing all other task and assignments requested by manager.

Essential Skills and Experience

• Prior hotel front desk or night audit experience preferred
• Enjoy working in a guest service oriented environment
• Excellent communication and multitasking skills
• Strong attention to detail and ability to work independently
• Experience with Opera or similar PMS is a plus
• Demonstrates ability to work under pressure in a busy environment
• Ability to accurately follow instructions, both verbally and written
• Self-starter, must show initiative, including anticipating guest and operational needs
• Have the ability to multi-task in a fast paced environment

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.