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Call Center / Video Teller - Bilingual
Call Center / Video Teller - BilingualPacific NW Federal Credit Union • Portland, OR, US
Call Center / Video Teller - Bilingual

Call Center / Video Teller - Bilingual

Pacific NW Federal Credit Union • Portland, OR, US
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  • [job_card.full_time]
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Job Description

Job Description

About Us

Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission : Be our members' financial partner for life . We give back through financial literacy programs and community education.

As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!

What We Offer

  • Competitive pay : $23.50 - $26.50 per hour
  • Generous benefits :

4 weeks PTO

  • Health coverage after 30 days
  • 401(k) with company match after 6 months
  • Paid life, LTD & AD&D insurance
  • Paid holidays & volunteer time
  • Loan discounts

    • Your Role

    As a Bilingual Contact Center Specialist / ITM Teller , you'll deliver exceptional service through multiple channels : phone, text, chat, email, and live video via Interactive Teller Machines (ITMs).

    Key Responsibilities :

  • Assist members in both English and Spanish, via phone and live video
  • Answer member questions and resolve issues promptly
  • Process transactions : deposits, withdrawals, transfers, loan payments, wires, disputes, card orders
  • Educate members on ITM technology
  • Balance daily transactions and investigate discrepancies
  • Protect member information and maintain confidentiality

    • What We're Looking For :

  • English / Spanish bilingual
  • 1-3 years of experience in call center, banking, or cash handling
  • Strong multitasking and communication skills
  • Ability to de-escalate upset members

    • Are you friendly, detail-oriented, and organized? Do you want work that's more than just a job? We want to hear from you!

    Schedule

    Monday-Friday, 8 : 45-5 : 15.

    This full-time position has the opportunity to work remotely following the initial training period (6 months).

    Ready to Apply?

    Start with our quick, 3-minute mobile-friendly application today!

    Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.

    Job Posted by ApplicantPro

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