Hospital Communications Representative/Telecom Dispatcher/PBX

Hospital Communications Representative/Telecom Dispatcher/PBX

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. Work schedule: 16 hours per week, night shift, Friday and Saturday 10:30pm to 7am.

Position highlights:

• Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC).
• Provide prompt courteous service using your excellent communications skills with internal and external customers.
• Be a part of a team dedicated to supporting UW Medicine where patients are first.

Department description: UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for our patients, their families, and staff.

Primary job responsibilities:

• Answer all incoming calls into the main telephone numbers for the medical centers.
• Transfer external and internal calls.
• Provide visitor information and general customer service reception.
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies.
• Paging services for patients, staff, and medical providers.
• Monitor and respond to alarms.

Requirements:

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills.
• Ability to work in a team setting.
• Computer skills, including competent keyboard abilities.

About UW Medicine Where Your Impact Goes Further: UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

Compensation, benefits and position details:

Pay range minimum: $45,432.00 annual. Pay range maximum: $54,300.00 annual. Other compensation: Night shift premium - $2.50/hour. Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/.

Shift: Night shift (United States of America). Temporary or regular? This is a regular position. FTE (Full-Time Equivalent): 40.00%. Union/Bargaining Unit: SEIU Local 925 Nonsupervisory.

About the UW: Working at the University of Washington provides a unique opportunity to change lives on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world.

Our commitment: The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.