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Desktop Support Analyst
Desktop Support AnalystThe Intersect Group • Phoenix, AZ, United States
Desktop Support Analyst

Desktop Support Analyst

The Intersect Group • Phoenix, AZ, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Location : Phoenix, AZ

Travel : Occasional

Hours : 30-40 hours / week

Hire Type : Long-term contract (possibility to convert full-time)

Core Responsibilities :

  • Providing routine support of the desktop environment by providing client support when required.
  • Performing appropriate routine maintenance of desktop systems (ex : patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
  • Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
  • Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
  • Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
  • Building relationships with clients to better support their needs.

Must-Haves :

  • Minimum of three years’ experience in a technical support environment.
  • Fundamental knowledge and experience with the ITIL framework (incident management).
  • Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
  • Fundamental knowledge of Microsoft InTune and Microsoft Azure.
  • General desktop analyst skills.
  • Experience in providing support to business users and fellow employees.
  • Experience supporting remote locations.
  • Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
  • Good working knowledge of Microsoft Windows 10 / 11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
  • Good understanding of computer workstation hardware and troubleshooting skills
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