Desktop Support AnalystThe Intersect Group • Phoenix, AZ, United States
Desktop Support Analyst
The Intersect Group • Phoenix, AZ, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Minimum of three years’ experience in a technical support environment. Fundamental knowledge and experience with the ITIL framework (incident management). Fundamental knowledge of the desktop operating systems (Windows 10 and onwards). Fundamental knowledge of Microsoft InTune and Microsoft Azure. General desktop analyst skills. Experience in providing support to business users and fellow employees. Experience supporting remote locations. Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required. Good working knowledge of Microsoft Windows 10 / 11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support. Good understanding of computer workstation hardware and troubleshooting skills
Location : Phoenix, AZ
Travel : Occasional
Hours : 30-40 hours / week
Hire Type : Long-term contract (possibility to convert full-time)
Core Responsibilities :
- Providing routine support of the desktop environment by providing client support when required.
- Performing appropriate routine maintenance of desktop systems (ex : patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
- Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
- Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
- Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
- Building relationships with clients to better support their needs.
Must-Haves :
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