Manager

Rosati's Pizza Manager Position

Rosati's Pizza is 'Chicago's Greatest Thin Crust Pizza' company built on family values, work ethic, and teamwork. At Rosati's, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe.

Most Rosati's Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles.

Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati's Pizza and our franchisees.

Job Summary

We are looking for a Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability, and quality goals. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards.

To be successful in this role, you'll need management skills and experience in both the front and back of the house. We want you to know how to oversee the entirety of the restaurant from checking in with customers to back-of-the-house management experience. You'll hire qualified staff, set work schedules, oversee food prep, and make sure we comply with health and safety regulations.

We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati's.

Responsibilities

Coordinate daily front and back of the house restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils, and cleaning products

Ensure compliance with sanitation and safety regulations

Control operations costs and identify measures to cut waste

Create detailed reports on weekly, monthly, and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and events

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Qualifications

Proven work experience as a Manager in the restaurant / hospitality industry

Proven customer service experience as a manager

Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff

Strong leadership, communication, motivational and people skills

Acute financial management skills

BS degree in Business Administration, hospitality, the management, or culinary schooling is a plus

You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development

Possess the ability to motivate your staff in a positive and creative manner

Benefits / Perks

Competitive Hourly Wages

Friendly, Team-Oriented Environment

Excellent Growth Opportunities