Senior Instrument Support Engineer - ONSITE

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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

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The Senior Instrument Support Engineer for Beckman Coulter Diagnostics is responsible for global service and support of Microbiology instruments and core team representation in product development projects. The Global Product Technical Support team members participate in new product development and design change projects and are responsible for:

• Collect and distill voice of service and ensure serviceability requirements are translated into design inputs
• Develop service and support plans to successfully prepare the regional service and support organizations to install, maintain and repair newly commercialized products
• Create all service and support deliverables such as spare parts set up, service documentation, service systems set up, training content creation and delivery
• Execute global product roll outs and assess country and reginal readiness prior to product launch

This position reports to the Global Product Technical Support Manager, is part of the Global Product Technical Support team - Microbiology Engineering and Services department located in West Sacramento, CA and will be ONSITE five days a week.

In this role, you will have the opportunity to:

• Provide technical support by diagnosing, troubleshooting, and repairing complex electro/mechanical failures on Microbiology instruments to internal, in-country and regional service personnel around the world
• Respond to situations where first and second-line of product support has failed to isolate or fix problems in malfunctioning equipment. Represent the highest level of problem escalation
• Investigate and escalate design, reliability and maintenance problems or defects to appropriate function
• Proactively monitor Service KPIs and analyze data to identify and plan for opportunities of improvement
• May be responsible for developing and conducting technical knowledge transfers to other internal functions and regional support organizations

The essential requirements of the job include:

• Bachelor’s Degree in biomedical, mechanical, or electrical engineering with 5+ years of experience in the field OR Master’s Degree in the same disciplines with 3+ years of experience in the field OR 10+ years of equivalent and relevant experience.
• Demonstrated ability of formally mentoring field service engineers in solving complex instrument repairs and escalations
• Experience in developing and executing action plans that include cross functional and multidisciplinary team members

Travel Requirements:

• This position requires up to 15% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Expertise in servicing and supporting MicroScan, WalkAway, DXM , and AS4 instruments or comparable experience in servicing complex optical/mechanical/electrical instruments used in diagnostic or medical laboratories

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.