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ITSM Software Developer
ITSM Software DeveloperRIT Solutions, Inc. • Glen Ellyn, IL, United States
ITSM Software Developer

ITSM Software Developer

RIT Solutions, Inc. • Glen Ellyn, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title : ITSM Software Developer (ServiceNow Integration & Security)

Client

Remote

We need candidates have experience similar like Client or Nokia

Job Overview

  • We are seeking an experienced ITSM Software Developer to design, develop, and maintain an IT Service
  • Management (ITSM) software product that integrates seamlessly with ServiceNow. This role requires
  • expertise in IT infrastructure monitoring, event management, and automation, leveraging tools such as
  • Zabbix, OTRS / Zuny, Linux, KVM, LXC, Kubernetes, and Proxmox .
  • Additionally, this role will have a strong focus on source code obfuscation, security hardening, and
  • intellectual property protection to ensure the security and integrity of the ITSM software product.

Key Responsibilities

ITSM Software Development & Integration

  • Develop and enhance an ITSM software product that integrates with ServiceNow for incident,

    • problem, change, and asset management.

  • Build and maintain custom connectors, APIs, and automation workflows between ServiceNow,

    • Zabbix, OTRS / Zuny, and Proxmox.

  • Develop real-time event-driven solutions for monitoring and alerting using Zabbix and

    • Kubernetes event listeners.

    Source Code Obfuscation & Security Hardening

  • Implement source code obfuscation techniques to prevent reverse engineering and protect

    • intellectual property.

  • Utilize code minification, encryption, and binary obfuscation techniques for securing compiled

    • and interpreted code.

  • Develop license validation and tamper detection mechanisms to prevent unauthorized use of

    • ITSM software.

  • Implement secure coding practices to prevent vulnerabilities such as code injection, buffer

    • overflow, and API abuse.

  • Conduct regular security audits and penetration testing on ITSM software components.

    • Infrastructure & Monitoring Integration

  • Design and implement event correlation and automated incident response workflows using

    • Zabbix and ServiceNow Event Management.

  • Optimize and automate the deployment of Linux-based ITSM components on KVM, LXC, and

    • Kubernetes.

  • Configure and manage Proxmox for efficient VM and container orchestration to support ITSM

    • functions.

    Automation & Performance Optimization

  • Develop automation scripts for infrastructure management using Python, Bash, or Ansible.
  • Implement self-healing mechanisms in Kubernetes to enhance system reliability.
  • Work with ITSM teams to improve incident resolution times by automating root cause analysis.

    • Security & Compliance

  • Ensure compliance with ITIL best practices and security standards in ITSM software

    • development.

  • Implement role-based access control (RBAC) and secure API integrations between ITSM

    • components.

  • Conduct threat modeling and risk assessments to identify potential security gaps in the

    • software.

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