Ops / Visual Lead, Rejuvenation Trolley, 5885

Visual / Ops Lead

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Visual / Ops Lead Role

You will provide daily support to the management team by performing opening and closing routines, providing supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guest. You will perform operational functions in the assigned area of accountability Sales to ensure the store meets company expectations.

Responsibilities

• Lead visual merchandising and display. Partner with GM / DVM to map, plan and execute floorset timeline targets to drive sales and execute seasonal strategy
• Lead and maintain daily disciplines and routines that maximize efficient execution of markdowns, promotions / signage, replenishment and recovery.
• Maintains all visual supplies and signage organization and communicates supply needs to GM.
• Abide by all safety, security / injury and emergency policy and procedures.
• Comply with all company policies and procedures.
• Perform projects and assignments as directed by the management team.
• Effectively perform operational functions : open and close the store, register functions and back office procedures
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manager-on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy
• Oversee Back of House operational functions : Omni / fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown / markup execution
• Execute customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer's needs while maintaining profitability and the image of the Brand
• Model individual productivity and performance related to fulfillment, BOPIS / Design Crew conversion, processing, packing and stockroom standards
• Manage shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Perform routine audits (UPS, DIAR, Markdown) and establish daily disciplines to eliminate loss / shrink (lost cartons, mis pics, MOS, returns, RTV)

Criteria

Physical Requirements

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day : where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differenceswhatever they may beare valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for :

Your Journey in Continued Learning

Individual development plans and career pathing conversations

Annual performance appraisals

Cross-brand and cross-functional career opportunities

Online learning opportunities through brand specific resources and WSI University

Leadership development opportunities

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.