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Bilingual Collections Representative
Bilingual Collections RepresentativeDigniFi • Grapevine, TX, US
Bilingual Collections Representative

Bilingual Collections Representative

DigniFi • Grapevine, TX, US
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About DigniFi :

  • DigniFi is a mission-driven company who’s Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs.
  • By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.
  • Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing.
  • Our vision is to make financing for the needs of daily life accessible and inclusive.
  • Come join us on this exciting ride!

About the Role :

  • The ideal candidate for this position will have the experience / skills listed in this job description as well as be flexible and have a hardworking approach.
  • This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.

    • What You’ll Do :

  • Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
  • Place calls using a Dialer as well as manually dialing.
  • Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
  • Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
  • Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
  • Locate customers using skip tracing methods approved by management Handle calls and emails from customers and partners related to applications and payments.

    • Who You Are :

  • Experience in consumer loans and collections Minimum of 2 + years’ experience in collections Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB) Bilingual is a plus Strong analytical skills Ability to multitask Excellent verbal and written communication skills Recovery and Collections experience preferred Ability to work in a small team Willing to work Saturdays Why You’ll Love Working at DigniFi : Supportive leadership facilitating and mentoring your career growth Founded to aid people when they unexpectedly need help... responsible, respectful and transparent access to a better financial future for our customers Excellence-driven organization that values work / life balance We’re a tight-knit team that values collaboration and genuinely loves working together Ultimate workplace flexibility What’s In It for You : Accrue 16 Days of PTO per year 11 Paid Holidays 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance Long-term Disability Insurance Basic Life Insurance Paid Parental Leave Matching 401k Where You Will Work : This position is hybrid, subject to change.  Applicants must reside in Dallas / Fort Worth metro area.
  • The base hourly range for this position is $20.00 - $24.00 / hour.
  • DigniFi salary ranges are determined by role, level, and location.
  • The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
  • Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job-related knowledge / skills, relevant education / training, and level of experience.
  • Please note that the compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits.

    • Statement of Non-Discrimination :

  • In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
  • Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company.
  • Whether blatant or hidden, barriers to success have no place at DigniFi.
  • DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.
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