Resort Operations Director

Job Description

Job Description

Company Description

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

SUMMARY

The Resort Operations Director position reports directly to the Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

¨ Create an atmosphere of positive employee / management relations in which employees are willing and able to maximize their potential

¨ Effectively monitor and actively participate in the customer service efforts of the hotel

¨ Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development

¨ Oversees the physical appearance of the property

¨ Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort

¨ Strong understanding of group and transient sales process and forecasting process

¨ Ability to work under pressure and to meet deadlines

¨ Play an active role in the strategic planning, marketing and budgeting processes

¨ Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction

¨ Oversee all facets of Resort Operations

¨ Evaluate and develop action plans for monthly and annual financials

¨ Oversee training and development of personnel

¨ Take charge of all emergency situations on property

¨ Act as the resort manager on duty

¨ Provide a professional image at all times through appearance, dress and professional behavior

¨ Work with Concierge VIP Services to ensure owner satisfaction and making the sale

¨ Promote CFI / Westgate Resorts' philosophies throughout the resort to both employees and guests

¨ Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Minimum of a bachelor’s degree (B.A.) from a four-year college or university; plus one to two years related experience as a department head. Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership and retail management.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Additional Information

Travel Requirements

• 10% or less, based on business needs

Supervisory Responsibilities

Required to provide direction with Operations department heads. Responsibilities include, but are not limited to, assigning tasks, monitoring performance, conducting evaluations, and fostering a positive and productive work environment.

Why Westgate?

Why Westgate?

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.