Outbound Specialist

Outbound Specialist

Sword Health is on a mission to free two billion people from pain. With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures. Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our global impact. Joining Sword means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients. This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people accessible to all.

We're looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support. You'll be joining the Growth teama passionate, driven team dedicated to expanding access to Sword Health programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact.

What You'll Be Doing :

Driving Enrollments : You'll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;

Using Effective Closing Techniques : You'll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;

Delivering Outstanding Customer Interactions : You'll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;

Collaborating with Internal Teams : You'll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;

Leveraging Technology Effectively : You'll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

What You Need To Have :

2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;

Excellent verbal communication and interpersonal skills;

Professional and courteous phone manner;

Ability to persuade and influence others;

Strong organizational and time management skills;

Ability to handle rejection and maintain a positive attitude;

Proficient in using computers and relevant tools (e.gZoom Workplace, Excel, Jira, Slack, Notion);

High school diploma or equivalent (bachelor's degree preferred).

To Ensure You Feel Good Solving A Big Human Problem, We Offer :

A stimulating, fast-paced environment with lots of room for creativity;

A bright future at a promising high-tech startup company;

Career development and growth, with a competitive salary;

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;

A flexible environment where you can control your hours (remotely) with unlimited vacation;

Access to our health and well-being program (digital therapist sessions);

Remote or Hybrid work policy.

$45,651 - $69,591 a year These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Comprehensive health, dental and vision insurance

Life and AD&D Insurance

Financial advisory services

Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)

Health Savings Account

Equity shares

Discretionary PTO plan

Parental leave

401(k)

Flexible working hours

Remote-first company

Paid company holidays

Free digital therapist for you and your family

• Eligibility : Full-time employees regularly working 25+ hours per week

Note : Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.