Service Coordinator

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Service Coordinator

Location : Cincinnati, Indianapolis, Raleigh

Company : Shine

About Shine

Shine is a fast-growing home and commercial services company specializing in window cleaning, pressure washing, gutter cleaning, and specialty lighting services. We operate in multiple markets and are building a high-performance, process-driven organization focused on quality, efficiency, and customer experience.

Were looking for a Service Coordinator to play a critical role in keeping jobs running smoothly from booking to completion.

Role Overview

The Service Coordinator is responsible for coordinating daily service operations by ensuring jobs are properly scheduled, crews are prepared, job details are accurate, and customers receive clear communication.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and enjoys keeping many moving parts aligned.

Key Responsibilities

• Coordinate daily and weekly job schedules across crews and service types
• Ensure all jobs have complete and accurate scope details before dispatch
• Communicate with customers regarding scheduling, arrival windows, and updates
• Confirm crews have the correct job notes, access info, and service expectations
• Adjust schedules due to weather, delays, or last-minute changes
• Monitor job progress and flag issues to Operations leadership
• Assist with job setup, notes, and documentation in company systems
• Support Operations and Sales teams with accurate handoffs

What Success Looks Like

• Crews arrive prepared with no missing job details
• Fewer day-of issues caused by miscommunication
• Customers feel informed and confident before service
• Schedules stay efficient, realistic, and balanced
• Operations leaders spend less time fixing avoidable problems

Qualifications

• Strong organizational and multitasking skills
• Clear, professional communication (phone, text, email)
• Comfortable working with software and learning new systems
• Ability to stay composed and solution-focused in a fast-paced environment
• Detail-oriented with a high sense of ownership
• Prior experience in scheduling, dispatch, operations, or service coordination is a plus

Compensation & Benefits

• Pay : $20$25 / hour (based on experience)
• Performance-based raises and growth opportunities
• Full-time, stable year-round role
• Opportunity to grow into senior operations or leadership roles as the company scales

Why This Role Matters

This position is a core operational seat at Shine. The Service Coordinator directly impacts efficiency, customer satisfaction, and crew performance. As the company grows, this role grows with it.