Director of Operations

Job Description

Job Description

The Director of Operations at Clark Street Hospitality Group is responsible for overseeing, managing, and leading the daily operations of the business. The main objective for the Director of Operations is to ensure that all locations and departments run smoothly, effectively and profitably. Our locations include an artisan bakery, 4 fast casual bakery cafés, a full-service American diner and a Hollywood hotel bar with a current total of nearly 150 employees. The role requires strategic planning, efficient management, excellent communication skills, and a passion for quality product and customer service.

Key Responsibilities

• Plan, direct, and oversee all operational activities including sales goals, labor and cost management, purchasing, culinary, inventory management, customer service, and bottom line.
• Develop and implement operational policies and strategies to improve performance and consistency, enhance productivity, minimize waste, maximize sales per labor hour, and increase margins.
• Manage and lead a team of 8 department heads on a weekly basis to ensure each one is meeting key performance indicators.
• Monitor the quality of products and services, ensuring they meet our standards and the expectations of our customers.
• Address any issues or complaints, providing solutions to improve the customer experience.
• Ensure all locations comply with all systems, protocols, regulations and laws.

Qualifications

Benefits

As the Director of Operations at Clark Street Hospitality Group, you will play a fundamental role in maintaining the quality, reputation and profitability of our business. Your strategic planning and efficient management will greatly contribute to the overall success. If you have a love for high-quality product and service, a commitment to excellence, and demonstrated leadership experience, we would love to hear from you.