Express Service Advisor

What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Well-being:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage.
• Write repair orders for customers, including cost and time estimates, with full transparency.
• Obtain customer authorization for recommended services and collect payment.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• At least 1 year of customer service or sales experience is required.
• Prior automotive service advisor/writer experience is a plus.
• Excellent interpersonal and customer service skills, both in person and over the phone.
• Strong time management and organizational skills.
• Demonstrated ability to achieve sales goals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.