The Client Director is responsible for managing key client relationships across the US region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.
As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution.
Responsibilities
Focus
Core Functions
Requirements
•Proven experience as a successful relationship manager in a creative or advertising agency
•Excellent communication skills to a range of audiences
•Ability to build rapport
•Time management and planning skills
•Ability to multitask and operate in a high pace environment
•A positive team player able to build strong collaborative relationships
•Strong understanding and experience of Microsoft Office and Google workspace
•Experience in customer support is a plus
•Familiarity with real estate, architecture or luxury marketing sectors is desirable
Benefits
Client Service Director - US • New York, NY, US
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