Care Navigator (PRN)

Suncoast Hospice a part of Empath Health is seeking a part-time Care Navigator to join our team responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care. Maintains excellence in customer service by being caring compassionate empathetic and responsive to the needs of all who reach out to us internally and externally.

Schedule : Flexible hours to include Saturdays

Since 1977 Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health we help those living with advanced illness find comfort dignity and meaning while supporting their families and caregivers with guidance and care every step of the way.

What youll Do

• Provides for optimum access to Empath Health Care Continuum via telephone website fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patients needs.
• Works effectively with patients / families community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patients electronic medical record (EMR) consistently accurately and in real time.
• Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
• Maintains patient and family confidentiality at all times while allaying fears and concerns through calm empathetic and compassionate listening skills.

Why Join Empath Health

What Youll Need

What Youll Find at Empath Health

Unified in empathy we serve our communities through extraordinary Full Life Care for All .

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Key Skills

Senior Care,Nursing Home Experience,Hospital Experience,Acute Care,Basic Math,Computer Skills,Caregiving,Vital Signs Experience,Medical Terminology,Rota Management,Mentoring,Leadership Skill

Employment Type : Gig

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1