Workflow Processing Specialist

Overview

Scope of Responsibilities : Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary : Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

Job Duties :

• Responsible for daily preparation of call center workflow
• Responsible for accurate data entry of incoming prescriptions and refills
• Responsible for maintaining prescription refill requests
• Responsible for Foundation Assistance management
• Responsible as a backup for inbound / outbound calls as required
• Responsible for accurately selecting billing and shipping methods for incoming patient orders
• Provide clinical services in TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts / orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements :

Educational Requirements :

Experience :

Special Conditions of Employment :

Job Skill Requirements :

Compensation : $18.00-21.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.