Documentation Agent - Supply Chain/Logistics

Job Family: Service Center

Job Title: Agent – Documentation (Richmond)

Role Summary:

This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation

Additional Responsibilities:

● Respond to customer requests timely and accurately

● Provide a high level of customer service both internally and externally

● Ability to handle high volume of daily incoming calls and emails

● Ability to maintain and organize specialized functions, coordinating with offshore for completion

● Analyze and determine necessity for escalation

● Ability to work flexible hours/shifts

● Availability to work extended hours including weekends and holidays according to business need

Core Required Skills and Competencies:

● Ability to evaluate data, analyze, and problem solve

● Ability to multi-task and prioritize

● Ability to succeed and thrive when working independently

● Highly motivated with the ability to work independently and as a team member

● Strong orientation toward achievement at high levels by self

Function-Specific Required Skills and Competencies:

● Applies knowledge, procedures, and good judgment with daily decision-making

● Attention to detail and accuracy

● Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness

● Responds to customers, accurately, and timely in a caring manner

● Strong verbal and written communication skills

Required Minimum Years’ Experience: 0 to 2+ function-related

Required Minimum Education: Bachelor’s Degree Preferred