Onboarding Manager - Hybrid (Kirkland WA)

Onboarding Manager

At Formations, our customers are at the heart of everything we do. Their first 60 days set the tone for long-term success and that's where you come in. As an Onboarding Manager, you'll serve as a trusted guide, educator, and project manager for new customers as they launch their journey with Formations. You'll help them navigate key onboarding milestones, understand their new S-Corp setup, and gain confidence in managing their business finances. You'll work closely with Customer Success Managers (CSMs) and cross-functional partners to ensure every customer is set up for success both operationally and strategically. This role blends customer success, project management, and program improvement, making it ideal for someone who thrives in a fast-paced, customer-first environment. The first Implementation Manager will also play a critical role in building and refining the program identifying friction points, driving efficiency, and continuously improving the onboarding experience.

What You'll Do

• Own the first 60 days of the customer experience, guiding customers through onboarding milestones and ensuring timely completion.
• Act as project manager and point of contact for all setup, education, and configuration activities.
• Partner with Customer Success Managers and cross-functional teams including offshore operations to ensure alignment and smooth handoffs.
• Communicate clear timelines, set expectations, and proactively manage change with customers.
• Leverage HubSpot CRM to manage customer data, track progress, and deliver value-based content.
• Gather, analyze, and share customer feedback to drive program enhancements and close the feedback loop.
• Advocate for customer needs across departments to ensure a seamless and value-driven experience.
• Contribute to retention efforts by helping customers realize early value and success with Formations.

What You Bring

Bonus Points

Who You Are

Compensation $68-75k OTE

About Formations Corp

Founded in 2019, Formations Corp is a FinTech startup based in Kirkland, WA. We're on a mission to help self-employed individuals maximize their financial and personal well-being.

Self-employed owners start their businesses to focus on their clients and their impact, not to spend half their days pouring over their books and stressing about taxes. Formations wants to give our customers the time and peace of mind to do what they do best and to help them earn the most for it. This means we do all the back-of-the-house financial work to maximize our customers' business health and compliance, tax savings, retirement benefits, and peace of mind.

This full-time position offers a competitive base salary and full benefits package :

Formations Corp is an equal opportunity employer.