Equipment Agent Branch Operations Manager

Job Description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation / holidays / sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job / cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out :

What you will do

Johnson Controls is hiring! We are seeing an Equipment Agent Branch Operations Manager to lead the System Application Engineers in their support of the construction sales team and in some cases functions as an SAE for select reps, customers and / or projects. You'll ensure assigned projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations and also with focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence. You will also make sure proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching and daily guidance and provide training support on project management practices and the Johnson Controls equipment order execution process. Get ready to support the pre-sales activities, which include system configuration validation, HVAC equipment and / or controls selection for basis of design as well as bidding, application and pricing, as well as support the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. If you are a team leader that enjoys collaboration with sales teams, then keep reading!

How you will do it

Provides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments.

Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management.

Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution.

Provides leadership by demonstrating focus on achieving customer satisfaction.

Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs / PM on all joint projects.

Acts as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction.

Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications.

Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps. This includes but is not limited to; system configuration validation, HVAC equipment and / or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc.

Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc.

Where issues are noted as it relates to; selections, schedules, drawing and specification requirements develops and implements a plan to address the immediate issue and share the standard process to all members of the team.

Effectively communicates process problems, warranty trends, systemic delivery issues to the appropriate corporate leadership.

Participates in review sessions and feedback groups. Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes.

Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer argument for the conceptual solution.

Monitors and Supports System Application Engineer teams in all of their assigned duties.

What we look for

Required

Bachelor’s degree in Engineering with a minimum of five or more years of progressively more responsible operations management experience in the Building Construction Industry including five or more years of direct project management experience.

Preferred

Demonstrated ability to manage a team successfully.

Able to travel based upon geographical locations of assigned teams.

AutoCad experience

Interpersonal skills to effectively communicate with both internal and external customers.

Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation, and persistence.

HIRING SALARY RANGE : $91,000 - $122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at -us