Associate Director, Delivery & Program Management SNOW

The ServiceNow Program Manager is responsible for overall program leadership guidance and oversight to ensure the on-time and on-budget delivery of all contracted deliverables meeting agreed quality standards. Key responsibilities include developing governance and reporting mechanisms for transparent stakeholder visibility of commitments risks issues and financials; implementing resource strategies and process mechanisms; and providing counsel to senior stakeholders while managing conflicts constructively. The role involves setting performance expectations for project managers and team members managing scope and budget variances and ensuring alignment of the program scope with business priorities. Additionally the Program Manager must manage program-level risks and dependencies foster collaboration among diverse stakeholders and provide technical expertise in planning and execution. Acting as a trusted advisor to senior client stakeholders maintaining positive relationships.

Key Skills and Experience :

Candidates should have between five to ten years of IT project management experience including at least two years as a Program Manager and hold a PMP or CAPM qualification. Proficiency in MS Project for creating robust project schedules with traceable critical paths is required. Experience must include managing large-scale global transformation programs that encompass people processes and technology. The role demands demonstrated ability to manage relationships with senior business and IT stakeholders up to the CXO level foster a one team mindset across multi-disciplinary and multicultural global teams and establish strong governance models including enterprise programme PMO setup. The Programme Manager should be skilled in translating complex technology concepts for diverse audiences and have an understanding of industry compliance standards and regulations. Experience in BFSI markets and strong knowledge of IT service management HAM and delivery assurance principles is important.

Responsibilities :

• Overall Program leadership guidance and oversight.
• Ensure on-time on-budget delivery to agreed quality standards of all committed and contracted deliverables.
• Develop governance and reporting mechanisms to ensure all stakeholder have transparent visibility of contractual commitments risk & issues and financials.
• Develop and implement resource strategies and process mechanisms.
• Provide counsel to senior stakeholders delivering constructive challenges and managing conflict.
• Establish performance expectations and lead project managers and team member expectations of delivery requirements outcomes and results.
• Manage scope and budget variance communicate change requests and participate in the scope resolution process.
• Ensure scope of the program aligns with business priorities.
• Manage program-level risks and dependencies.
• Create a collaborative and high-level coordination across broad range of stakeholders.
• Provide technical expertise in planning execution and leadership.
• Act as the trusted advisor to senior client stakeholders and ensure the team are considered an integral part of the client team.
• Maintain good positive working relationship with ITSM Operations Development and Business stakeholder teams and in particular the Client sponsor and exec team.

Requirements :

KPIs :

Job requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Director

Key Skills

Nurse Management,Program Management,Employee Evaluation,Management Experience,Teaching,Curriculum Development,Administrative Experience,Budgeting,Leadership Experience,Program Development,Supervising Experience,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1