Data Analyst

City Wide is seeking a dynamic Data Analyst to join our growing team!

Your Mission:
As the Data Analyst at City Wide, your mission is to empower franchise success and operational excellence by transforming complex data into clear, actionable insights. You will leverage your deep understanding of the City Wide Model and business operations to create accurate reports and visualizations that guide strategic decision-making across the organization.

City Wide’s Data Analyst is responsible for driving operational efficiency and franchise profitability by transforming data into actionable insights. This role requires a strong knowledge of the City Wide Model and business operations to create both standard and custom reports. Partnering with business process leaders and the Information Technology (IT) Analytics team, the Data Analyst will maintain and improve the reporting data warehouse, delivering accurate visualizations and detailed analysis that enable data-driven decision-making.

PRIMARY RESPONSIBILITIES

• Create & update reports using Power BI and other reporting tools to illuminate business insights, based on requirements received from business owners and augmented by manager and members of IT team.
• Draw conclusions from analysis of data and reports that lead to improvements in business processes and individual, team, and franchise performance.
• Ensures the accuracy of reports through rigorous testing procedures.
• Documents various reports for users and other members of IT team.
• Regularly ensures completeness and accuracy of source data warehouse systems in MS Fabric and MS SQL Server and the processes that populate the data warehouse systems, following accepted practices, procedures, and schedules approved by management.
• Acts as a liaison between business units and IT departments.
• Participate in business process modelling sessions.
• Participates in data warehouse modelling sessions.
• Conduct interviews and perform analysis to create business cases for projects.
• Conduct preliminary investigations for project requests.
• Review project requirements, specifications, tests, support and training plans to ensure alignment with business objectives.
• Participates in root cause analysis to recommend appropriate actions to improve productivity for the business units and IT.
• Performs other duties as assigned by management.

PERFORMANCE METRICS

The following metrics apply to this position and should be recorded in your scorecard:

• Report Accuracy Rate - Percentage of distributed reports containing zero critical errors or requiring no rework within a reporting period.
• Report Turnaround Time - Average time (in business days) taken from receipt of a formal report request to final delivery.

• Bachelor’s degree in Data Analytics, Computer Science, or related field required.
• 3+ years experience in data analytics, business intelligence, or a related role.
• Strong analytical, problem-solving and critical thinking skills.
• Prove experience with reporting and visualization tools (e.g., Power BI, Tableau, or similar).
• Excellent communication and collaboration skills to work across departments and with IT team.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) is a plus.
• Proficient in Microsoft Office Suite (Excel, Outlook), CRM systems, and Power BI.

What You’ll Achieve:

You will successfully develop and update both standard and custom reports using Power BI and other tools, ensuring data accuracy through rigorous validation processes. By collaborating closely with business leaders and the IT Analytics team, you will maintain and enhance the data warehouse, uncovering trends and driving improvements in business processes, franchise performance, and overall profitability. Your insights will be instrumental in enabling data-driven decisions that support the growth and efficiency of City Wide franchises.

Who You Are:

You bring strong analytical, problem-solving, and critical-thinking skills combined with proven experience in data analytics and reporting tools like Power BI or Tableau. You have excellent communication and collaboration abilities to work effectively across business and IT teams and manage multiple priorities in a fast-paced environment. Familiarity with cloud platforms and proficiency in Microsoft Office Suite and CRM systems further strengthen your ability to deliver impactful analytics and solutions.

City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com

Join City Wide and help us create events that inspire, engage, and leave a lasting impression!