Sales Support Supervisor

Sales Support Supervisor

Charlie Gilmur with Robert Half is looking for a dedicated Sales Support Supervisor to lead our sales support operations in Milwaukie, Oregon. This role is vital in ensuring seamless order processing, invoicing, and customer communication while supervising and mentoring a team of Sales Assistants. The ideal candidate will possess strong organizational skills and excel at managing workflows, maintaining compliance, and delivering accurate reports to support decision-making.

Responsibilities :

• Oversee daily sales support operations, ensuring timely and accurate processing of orders, invoices, and delivery tracking.
• Supervise and mentor Sales Assistants, providing training and guidance to improve team performance.
• Coordinate customer communication regarding shipment tracking, order updates, and change requests.
• Manage document workflows, including routing and archiving, to maintain efficiency and accuracy.
• Prepare detailed reports on job status, billing summaries, and departmental activities to support management decisions.
• Review and approve bids, ensuring accuracy and adherence to company standards.
• Handle customer account reconciliations and resolve discrepancies effectively.
• Monitor workload distribution among team members and adjust assignments to optimize productivity.
• Ensure compliance with company policies and procedures in all aspects of sales support.
• Assist with miscellaneous administrative tasks, such as filing and document preparation, as needed.

Requirements :

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.