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Hotel Front Desk Agent
Hotel Front Desk AgentHoliday Inn Express & Suites Forest Hill • Fort Worth, TX, US
Hotel Front Desk Agent

Hotel Front Desk Agent

Holiday Inn Express & Suites Forest Hill • Fort Worth, TX, US
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  • serp_jobs.job_card.part_time
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Job Description

Job Description

Benefits :

  • Employee discounts
  • Training & development
  • Opportunity for advancement

Job Summary :

We are seeking a friendly, professional, and customer service-oriented Front Desk Agent to be the welcoming face of our hotel. As the first point of contact for our guests, you will play a critical role in delivering a memorable guest experience by providing efficient check-in / check-out services, addressing inquiries, and ensuring overall guest satisfaction

We are not considering any candidates who are not able to work on weekends or holidays.

Key Responsibilities :

  • Greet and welcome guests in a warm and courteous manner
  • Perform check-in and check-out procedures efficiently and accurately
  • Manage room reservations through phone, email, and third-party platforms
  • Provide guests with information about hotel services, amenities, and local attractions
  • Handle guest requests, complaints, and feedback professionally and promptly
  • Maintain accurate records of guest accounts and process payments
  • Ensure the front desk and lobby areas are clean, organized, and welcoming at all times
  • Coordinate with housekeeping and maintenance departments to fulfill guest needs
  • Follow hotel policies, procedures, and safety protocols

    • Qualifications :

  • High school diploma or equivalent; associate degree in hospitality or related field preferred
  • Previous customer service or hotel front desk experience is a plus
  • Proficiency in hotel management software (e.g., Opera, HotelKey, or similar) is an advantage
  • Strong communication and interpersonal skills
  • Ability to multitask and remain calm in high-pressure situations
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Professional appearance and demeanor

    • Working Conditions :

  • Standing for extended periods
  • May be required to lift or carry light items (e.g., luggage, packages)
  • Fast-paced, customer-facing environment

    • Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

  • No need to apply for this position if you are not able to work on weekends and holidays.

    • Job Type : Part-time & Full-Time

    Pay : $12.00 - $14.00 per hour

    Benefits :

    Employee discount

    Schedule :

  • 8 hour shift
  • Part time position three shifts a week
  • Evening Shifts
  • Night Audit Shifts
  • Holidays
  • Weekends as needed

    • Ability to commute / relocate :

  • Forest Hill, TX 76140 : Reliably commute or planning to relocate before starting work (Preferred)

    • Experience :

  • Hotel experience : 1 year (Required)
  • Customer service : 2 years (Required)

    • Work Location : In person

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    Hotel Front Desk Agent • Fort Worth, TX, US

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