Customer Service Representative

Customer Service Representative

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communitiestreating everyone like family.

The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company. The CSR works closely with internal teams to deliver exceptional customer service and ensure operational efficiency, both locally and in coordination with the centralized Customer Care Center. This position is on-site and reports to our Norristown, PA branch.

Responsibilities :

• Provide proactive customer service via phone, email, and messaging systems, addressing inquiries and ensuring customers stay on schedule with their appointments.
• Schedule new and recurring pest control services and coordinate 4-point home inspections for existing customers with Branch Sales Professionals.
• Log and manage calls from customers, technicians, and management in the internal system, ensuring accurate documentation and timely follow-up.
• Assist with daily technician schedules, monitor service completion, perform system clean-ups, and escalate issues to management as needed, while completing monthly training in Pest Webs.

Qualifications :

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement : EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA) : The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.