FRONT DESK CLERK

Job Description

Job Description

Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include :

• Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
• Also follows brand standards for checking in elite members
• Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
• Handles incoming guest phone reservations

Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

Communicates with the previous and following shifts

May perform similar duties as requested by supervisor

Requirements :

Displays good initiative

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