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IT Infrastructure & Security Engineer (Full-Time, Onsite)
IT Infrastructure & Security Engineer (Full-Time, Onsite)Paragone Solutions, Inc. • Euless, TX, US
IT Infrastructure & Security Engineer (Full-Time, Onsite)

IT Infrastructure & Security Engineer (Full-Time, Onsite)

Paragone Solutions, Inc. • Euless, TX, US
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Secure IT Service Management, Inc. is seeking an IT Infrastructure & Security Engineer   to provide support in three core areas :

  • user support, network engineering, and security operations.
  • The role involves troubleshooting hardware and software problems, strengthening our IT environment, and playing an active part in keeping our systems secure and reliable.
  • This is a full-time, onsite position supporting SecureITSM and a customer.

This position is based in Euless, TX.  Responsibilities :

  • Serve as a primary point of contact for troubleshooting hardware, software, and network issues.
  • Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance.
  • Configure and manage Office 365 and Azure tenants, including user and group administration.
  • Provide timely and professional remote and onsite support.
  • Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security.
  • Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users.
  • Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication.
  • Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture.
  • Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity.
  • Work with Cisco networking equipment, including switches, routers, and access points, to support LAN / WAN infrastructure.
  • Maintain endpoint security with antivirus / EDR tools, updates, and system hardening practices.
  • Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity.
  • Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
  • Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

    • Experience & Qualifications :

  • Minimum of five (5) years of computer and network support experience.
  • High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred.
  • CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus).
  • Extensive experience with Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems, laptops / desktops, and peripheral devices.
  • Strong working knowledge of Windows 10 / 11 configuration on both virtual and physical environments.
  • Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration.
  • Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting.
  • Solid understanding of network protocols, TCP / IP, VLANs, VPN, firewalls, and Active Directory / GPO.
  • Previous help desk or technical support experience required.
  • Excellent problem-solving, troubleshooting, and analytical abilities.
  • Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Highly motivated self-starter with a passion for learning and adapting to new technologies.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
  • SecureITSM, a subsidiary of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.
  • SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene.
  • SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #ZR Powered by JazzHR
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