Operations Manager

A company is looking for an Operations Manager who will oversee the culture, engagement, and performance of the campaign while managing and developing direct reports.

Key Responsibilities

Coach and develop team leads to enhance team efficiency and meet performance standards

Collaborate with Client Services and Operations Director to achieve client and organizational objectives

Lead audits and process improvements to enhance business operations and employee experience

Required Qualifications, Training, and Education

High School Diploma required; Bachelor's degree preferred

3+ years in a Contact Center Sales Operations Management role preferred

3+ years in an Operations Manager / Leadership role required

Experience managing contact centers with over 200 employees

Proficient in Microsoft Project, Outlook, and Office (Word, Excel, PowerPoint)