Service Coordinator

Position Overview

The Service Coordinator plays a critical role in supporting day-to-day maintenance operations by managing communication between licensees, service providers, and internal facility management teams. This position ensures all service requests for equipment maintenance and repairs are processed efficiently through our CMMS platform, from initial intake to work completion.

The ideal candidate is customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. This role requires strong organizational and communication skills, as well as the ability to resolve service issues quickly and professionally.

Work from home position that must be located on the West Coast (OR, WA or CA).

Key Responsibilities

Service Coordination & Work Order Management

• Receive, document, and manage incoming maintenance requests from licensees through the CMMS system.
• Assign and dispatch service providers to licensee locations, ensuring accurate details and expectations are communicated.
• Monitor the status of open work orders, escalating overdue or high-priority requests to the appropriate team members.
• Track progress of dispatched work to ensure timely completion, service quality, and accurate documentation.
• Verify that all service information, communications, and outcomes are properly logged within the system.

Communication & Support

Reporting & Continuous Improvement

Operational Excellence & Program Support

Qualifications and Requirements

COMPENSATION AND BENEFITS

Pursuant to local law, Colliers is disclosing the following information : Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life / AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match.

Bonus

There is not a bonus structure established for this position.

Salary Range

$50,000-57,000 annually.

Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against based on race, color, religion, sex (including pregnancy), or national origin, genetics, disability, veteran status or any other characteristic protected by law.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.