ServiceNow Web Programmer V

Job Description

Job Description

• Contingent upon award

REQUIRES AN ACTIVE / EXISTING TS / SCI WITH CI POLYGRAPH - NO REMOTE WORK

We are seeking a skilled ServiceNow Developer to support a mission-critical government program. This role demands expertise in developing, configuring, and maintaining ServiceNow applications in a secure environment. The ideal candidate will work closely with system owners, engineers, and cyber teams to ensure the platform aligns with ITIL best practices and meets federal compliance requirements.

This is a hands-on, in-person position for individuals who thrive in fast-paced environments where technical depth, initiative, and accountability are expected.

Responsibilities

Design, configure, and customize core applications and modules within the ServiceNow platform (ITSM, ITOM, CMDB, etc.)

Develop and maintain custom scripts, business rules, workflows, UI actions, and integrations

Participate in Agile sprint planning, standups, and technical backlog grooming

Maintain compliance with federal security standards (e.g., NIST 800-53, RMF)

Collaborate with stakeholders to gather requirements and translate them into technical solutions

Support troubleshooting, platform upgrades, and module implementations

Develop custom dashboards and reports for data-driven insights

Integrate ServiceNow with external systems via REST / SOAP APIs and MID Servers

Ensure platform security, access control, and operational continuity

Create and maintain system documentation, test scripts, and training materials as required

Required Qualifications

3+ years of hands-on ServiceNow development experience

Proficiency with JavaScript, Glide API, Flow Designer, and modern ServiceNow architecture

Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, SecOps, HRSD)

Understanding of CMDB design and implementation best practices

Familiarity with federal IT environments and security constraints

Ability to work independently and as part of a cleared development team

Strong communication and documentation skills

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) - required or must obtain within 90 days

Additional certifications (e.g., CIS-ITSM, CIS-Discovery, CAD)

Familiarity with automated testing frameworks within ServiceNow

Experience with secure enclave development or cross-domain data workflows

Familiarity with JIRA, Git, and CI / CD pipelines in classified environments

Work Environment & Expectations

This is an onsite position supporting a federal customer in a classified space.

Candidates must be comfortable working in secure, air-gapped networks.