Product Support Engineer (onsite)

Date Posted : 2026-01-13

Country :

United States of America

Location :

HWA32 : US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Position Role Type : Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements :

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here.

Security Clearance : None / Not Required

Are you looking for uncapped career growth potential? Does the opportunity to partner with a global customer base excite you? This role not only gives you the opportunity for both, but you’ll also gain exposure to all functions of the business through the Integrated Product Team (IPT) while creating real-time customer resolution. YOU can have it all.

The Product Support Engineer is a customer facing role responsible for identifying and resolving in-service issues, driving root cause investigations, in support of the Cabin Monuments and Integration (Lavatories, Water Solutions and Cabin Integration) business.

What You Will Do :

Collaborates with Airline / OEM Customers and Field Services to resolve new or recurring problems in the field.

Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.

Initiate and monitor the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement / support effective and cost-conscious retrofit plans.

Collect, analyze, and establish performance trend of products from operational interruption, component reliability, removal, repair, spare part utilization and warranty data to support reliability and improvement initiatives.

Building and delivering technical presentations to internal and external customers.

Work to effectively understand and resolve warranty disputes and adjudicate warranty claims.

Develop and drive improvement to customer scorecards, key performance metrics, and implement and execute standard work.

Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.

Ensure Product Support Agreement compliance.

Provide technical support and training to the global customers and a network of repair stations / MRO (Maintenance, Repair and Overhaul) centers.

Attend customer conferences and provide detailed periodic project status updates to end users and internal stakeholders.

Travel up to 30% domestically and internationally when circumstances permit.

Performs other duties as required.

Qualifications / Experience Needed :

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws / regulations or an Advanced Degree in a related field and minimum 3 years experience

Experience working in the Aerospace / Airline industry

Engineering or customer / product support experience

Preferred Qualifications :

Experience analyzing the commercial impact of engineering changes, field issues, and investigation outcomes

Technical knowledge of aircraft interiors and systems related to lavatories, water & waste system and cabin products

Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)

Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)

Experienced using Teamcenter and / or Agile

Experience with contracts and specification documents

High level of expertise in Microsoft Office Product, particularly in Word, Excel and PowerPoint

What We Offer

Some of our competitive benefits package includes :

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

#LI-JC4

The salary range for this role is 95,500 USD - 181,700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education / training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.