Job Summary
The Enrollment Services Department supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. Under the general supervision of the Executive Director, Office of Undergraduate Admissions, and receiving work lead direction from the Lead, Undergraduate Admissions and Evaluations, the Undergraduate Admissions Evaluator performs complex student services professional work within a centralized admissions environment to determine student applicants’ admissibility to the university by following CSU regulations, policies and procedures. The incumbent is primarily responsible for complex tasks regarding all processes related to admission evaluation, verification, and posting of transfer credit. All interactions aim to provide information regarding policies and procedures, suggest actions that will resolve issues, and establish cordial and collegial relationships with those contacting the Office of Undergraduate Admissions and Outreach.
Key Responsibilities
- Evaluate and process applications for admission for first-year and transfer applicants
- Review and analyze transcripts and academic records to determine transfer credit eligibility
- Interpret and apply CSU and SJSU admissions policies, procedures, and regulations
- Advise students, parents, and campus partners on admissions and enrollment processes
- Provide support for application cycles, ensuring timely processing and adherence to established timelines
- Maintain accuracy in student records and data management systems, including PeopleSoft (CMS)
- Assist with appeal processes and serve as a resource for complex admissions inquiries
- Collaborate with Enrollment Services and campus departments to enhance service delivery and process improvement
- Participate in office, departmental, and team meetings to stay current on policy updates and procedural changes
Knowledge, Skills & Abilities
Ability to communicate with constituents in a professional and respectful mannerWorking knowledge of methods, procedures, practices, and activities of program area; English grammar, business writing, punctuation, spelling, and arithmeticAbility to effectively interact with diverse students and employeesGeneral working knowledge of office and Enrollment Services methods, procedures, practices, and activitiesAbility to provide timely and accurate responses, manage multiple priorities, and track decisionsAbility to reason logically and analyze data to make informed decisionsAbility to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty, and external agenciesAbility to identify problems and find resolutions in an efficient mannerAbility to interpret and apply program rules and regulationsAbility to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these dataAbility to advise students individually and in groups on routine matters where requiredWorking knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication toolsAbility to perform accurately in a detail-oriented environmentAbility to plan and execute multiple work priorities, and organize and plan work and projectsAbility to handle multiple work priorities, and organize and plan work and projectsAbility to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possibleAbility to plan, organize, and implement small and large-scale events to promote a welcoming and inclusive environment for nonresident studentsRequired Qualifications
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related fieldTwo (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experiencePreferred Qualifications
Bachelor’s degree in a related fieldExperience working in a higher education enrollment services environment, admissions, records, and / or evaluationsExperience analyzing and interpreting college / high school transcripts, documents, process requirements, and university policies regarding admissions and enrollmentExperience with PeopleSoft and customer service-based technology systemsExcellent written communication skillsExperience in communicating admissions and or student services policies and procedures to community college, university, or high school constituentsCompensation
Classification : Student Service Professional II
Anticipated Hiring Range : $5,083 / month - $5,146 / month
CSU Salary Range : $5,083 / month - $7,228 / month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :
ResumeLetter of InterestAll applicants must apply within the specified application period : November 24, 2025 through December 8, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
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