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Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish. Mon - Fri 10:00 AM 7:00 PM or Tues Sat 7:00 AM 4:00 PM Pacific Time Zone - CA ONLY
Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish. Mon - Fri 10:00 AM 7:00 PM or Tues Sat 7:00 AM 4:00 PM Pacific Time Zone - CA ONLYLos Angeles Staffing • Los Angeles, CA, US
Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish. Mon - Fri 10 : 00 AM 7 : 00 PM or Tues Sat 7 : 00 AM 4 : 00 PM Pacific Time Zone - CA ONLY

Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish. Mon - Fri 10 : 00 AM 7 : 00 PM or Tues Sat 7 : 00 AM 4 : 00 PM Pacific Time Zone - CA ONLY

Los Angeles Staffing • Los Angeles, CA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

  • Schedules high-quality member appointments daily to meet departmental goals.
  • Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
  • Provides basic support and guidance to members with empathy and professionalism.
  • Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

Required Qualifications :

  • At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
  • High attention to detail and ability to follow member interaction scripting.
  • Flexible and adaptive to changing priorities and workflows.
  • Compassionate and service oriented.
  • Bilingual (English and at least one additional language, as required).
  • Strong verbal and written communication skills.

    • Preferred Qualifications :

  • Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $19.9 - $30.39 / HOURLY

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
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