Genetic Testing Support Coordinator

A company is looking for a Genetic Testing Customer Support Coordinator to provide support throughout the genetic testing process for clients.

Key Responsibilities

Serve as the primary point of contact for clients, offering guidance and support during the genetic testing process

Respond to client inquiries via phone and email, ensuring timely and accurate information is provided

Investigate and resolve client-reported issues, escalating complex problems when necessary

Required Qualifications

Bachelor's degree in a related field or equivalent experience

3-5 years of experience in a customer-facing coordinator or support role, preferably in healthcare or laboratory settings

Strong organizational skills with the ability to manage multiple tasks simultaneously

Familiarity with genetic testing procedures and terminology is preferred

Proficiency in using Salesforce and other relevant tools for managing client interactions