Product Manager

The Opportunity

The Technology Support and Strategy Department is seeking a Product Manager. Reporting to the Associate Director of Case Management Systems and Product Management, the Product Manager will be responsible for assisting the Technology Department with the oversight, management and success of the organization's case management and enterprise application platforms. This highly cross-functional role will interface with key internal stakeholders to capture and understand internal needs in order to deliver software improvements, enterprise applications, and other solutions that support organizational objectives and empower the work of the Center's staff.

Responsibilities include but are not limited to :

• Collaborate and regularly engage with internal stakeholders, including the Data Analytics and Research Team, the Center's projects, and its administrative departments to capture and analyze needs, pain points, and processes;
• Apply critical thinking skills to identify and recommend process improvements;
• Utilize business analysis skills to translate captured information into functional requirements and specifications;
• Manage stakeholder expectations by conducting strategic planning sessions and cultivating professional relationships with key partners;
• Work with software development personnel, internal IT resources, and external vendors to develop and deliver solutions, implementations, improvements and integrations in relation to organizational case management systems, enterprise applications, and other software tools;
• Apply UI / UX knowledge and experience to inform solutions;
• Track and help oversee case management system and enterprise application change, feature, and improvement requests to completion;
• Effectively communicate resource needs, costs, timelines and progress to relevant stakeholders;
• Maintain the departmental repository of all platform contract, licensing, purchase / subscription, and configuration information and keep it current;
• Ensure that software and licensing renewals are completed accurately and on time;
• Interface with Fiscal and Legal departments on matters pertaining to software, subscription and license purchasing / contract matters;
• Author updates and work with IT departmental managers to provide and distribute staff communications regarding feature releases and systems changes;
• Assist with providing appropriate knowledge transfer to product owners and other departmental support teams to prepare them to deliver continuing support of related platforms / systems;
• Collaborate with stakeholders, product owners, and technology trainers to assist with development of training programs and materials supporting the use of case management systems and other enterprise applications and tools;
• Prepare communications relating to case management and other software updates, feature releases, and other important notifications and alerts;
• Assist with other assigned tasks as required by management;
• Keep abreast of vendor platform and software updates and changes and effectively communicate these to IT management and other key stakeholders;
• Remain current with related market sectors, technologies, product offerings and practices; and
• Additional tasks as necessary.

Qualifications : The ideal candidate will have :

Position Type : Full-time.

Position Location : Midtown, Manhattan.

Compensation : The compensation range for this position is $98,500 - 130,000 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and as such, we do not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities, as well as individuals with prior contact with the criminal justice system. Our aim is to create a supportive and respectful environment where every individual, irrespective of their background or identity, feels valued and included.

As of February 10, 2023, New York City Executive Order 25 rescinded the requirement of the COVID-19 vaccination for City workers, new hires, and contracted employees. Accordingly, the Center does not require all new hires be vaccinated against the COVID-19 virus; however, the Center recommends all staff, interns, and volunteers stay up-to-date on the vaccination.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Kindly refer to the job posting for the relevant contact information. If the contact details are not provided, we kindly ask that you refrain from making inquiries via phone or email, as only shortlisted candidates will be contacted.