Customer Support Agent (shifts)

Customer Support Agent

Solidgate is a payment processing and orchestration platform that helps thousands of businesses to accept payments online. We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia. We are proud to be a part of the history of every company we work with - our infrastructure gives a quick scale to new markets and maximizes revenue.

Solidgate achievements:

• Offices in Ukraine, Poland, Cyprus
• 200+ team members
• 200+ clients went global (Ukraine, US, EU)
• Visa and Mastercard Principal Membership
• EMI license in the EU

Our advantages:

• Fintech fast-growing industry
• the opportunity to do business with large Western tech companies (USA, Europe)
• challenges and direct impact on business scaling, on product metrics here, you can propose and implement
• team united by a common goal, vision, and values
• opportunity for development and growth, personal career plan for each employee

We are looking for a responsible, communicative Customer Support Agent who will strengthen our support team and maintain our technical support satisfaction rate.

With us, you will:

• not have routine monotonous tasks;
• learn all the nuances of the payment world;
• work on a serious B2B product;
• become an excellent specialist in a complex field.

What you will do:

• respond to all basic L1 support requests;
• compliance with SLA;
• respond quickly and provide feedback from merchants/customers;
• monitor recurring questions and recommend necessary articles in the knowledge base.

We're looking for someone who has:

• Bachelor's/Master's degree or is still studying at a university;
• analytical skills;
• ability to prioritize tasks and requests;
• Proficiency in English at the Upper-Intermediate level.

Will be an advantage:

• basic knowledge of SQL;
• experience in customer support.

Competitive corporate benefits:

• more than 30 days off during the year (20 working days of vacation + days off for national holidays)
• health insurance and corporate doctor
• free snacks, breakfasts, and lunches in the office
• full coverage of professional training (courses, conferences, certifications)
• performance review twice a year
• sports compensation
• competitive salary
• the ability to work remotely
• Apple equipment

Ready to become a part of the team? Then cast aside all doubts and click apply. We are always open to recommendations of talented individuals!

If you want to recommend someone for one of our vacancies, you can do it here. In case of a successful hire, we'll provide you with a bonus!