Job Description: Responsibilities:
• To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary.
• Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
• Support decommissioning of old instruments and related documentation
• Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
• Be involved in improvement work linked to the assignment.
• Execution of regular inventory activities utilizing asset management tracking tools
• Manage the collection and shipment of pipettes for monthly calibration
• Prepare lab equipment to be shipped off-site for depot service and process delivery upon return
• Perform other tasks as needed
Basic Qualifications:
• High School Diploma or GED
• 0-2 years of experience in a customer service focused role
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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