Patient Support Manager (Call-based outreach) - Hybrid Minneapolis

Job Description

Job Description

The Patient Support Manager at CVRx is a hybrid role in Brooklyn Park, MN at CVRx Headquarters, reporting to our Senior Director of Marketing. The selected individual will be hands-on while leading our US remote "Barostim Coordinator" Team - responsible for initial outreach calls (in response to confirmed interest) and education of prospective patients and navigating them through the Barostim evaluation pathway. This role blends hands-on outreach calls, patient navigation, customer service supervision, process ownership, and operational leadership in a regulated environment.

To be considered for this job, you must be able to work a hybrid schedule with a minimum of 3 days per week onsite at our Brooklyn Park, MN (Minneapolis) corporate headquarters.

This team manager is responsible for :

• Leading a small team of patient coordinators in a remote call-center environment while leveraging a “hands-on” understanding of their day-to-day work
• Oversight of consumer progression through an evaluation process and related Salesforce documentation.
• Coaching, performance management, and training of coordinators.
• Maintaining and improving SOPs, work instructions, and process documentation.
• Ensuring compliance to quality, regulatory, service, and performance expectations.
• Serving as a cross-functional partner to Marketing, Sales, and other key teams regarding patient needs, messaging, and improving processes.

KEY DUTIES AND RESPONSIBILITIES

Team Leadership & Coaching

Consumer Navigation & Case Management Support

Process Ownership, SOP Management & Documentation

Cross-Functional Collaboration

Operational Excellence & Issue Management

Additional Responsibilities

EDUCATIONAL / TRAINING / JOB-RELATED EXPERIENCE

REQUIRED :

PREFERRED :

WORKING CONDITIONS AND REQUIRED PHYSICAL EFFORT

What we offer :

CVRx is proud to offer competitive salaries and benefits plans.

We offer a culture of teamwork, collaboration, and positivity, where challenging the status quo is welcomed, continuous learning is valued, and each of us has an opportunity to make a significant impact in an exciting, purpose-driven startup environment while also having fun.

Salary range for U.S locations (USD) : 115,000 - 130,000

In addition to Base Salary, this position is eligible for a Corporate Bonus Plan (CBP) which provides the opportunity to earn additional compensation for the company’s meeting established annual objectives and prorated based on earned annual base salary.

The base salary range is applicable across the U.S., complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and specific location.

We also offer a competitive benefits package, details listed below :

EEO STATEMENT

CVRx, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you're an independent, self-motivated individual with excellent interpersonal skills, a desire to do great things and have a background in medical devices, healthcare or a related field, we want to hear from you!

If you need assistance or an accommodation due to a disability, you may contact us at hiring@cvrx.com

This requisition will be open until filled.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.